1. Hotel General Info
2. COVID Info
3 All Inclusive Info
4. Gym Regulations
1.Hotel General Info:
Welcome to the Mirador del Atlántico!
The hotel management and staff wish you a nice stay with us. This introduction letter will provide you with useful information about the facilities and services offered by our hotel. We hope you find it helpful during your stay with us.
The room cleaning is done 5 days a week from 8:00-16:00 (not service on Tuesdays and Sundays). Towels will be changed from Monday to Saturday and the bedding every four days (not on Tuesdays and Sundays).
Our buffet restaurant will be open at the following timetable:
* Breakfast (8:00-10:30)
* Lunch (13:00-15:00)
* Dinner (18:30-21:00)
The pool lifeguard is on duty from 10:00 – 17:00. El Mirador del Atlántico is not responsible for accidents outside these hours. In addition, children must be supervised by their parents at all times.
The pool bar will be open from 11:00-23:30 and will serve snacks "a la carte" from 12:00-16:30
* Customers with all inclusive packages, please see enclosed page with your services and timetables for the pool bar.
The mini-market, situated on the second floor block “A”, is open from Monday to Saturday from 08:00 to 13:00 & 15:00 to 18:00 (depending on occupancy level, timetables could be reduced)
The gym, situated on the first floor of block A, is open from 08:00 to 19:00 (Children under 16 must be accompanied by an adult)
There are two different self service laundries situated on:
-3º floor block A (lift right hand side)
-2º floor block C (next to apartment C218)
The hotel reception is open daily from 9 till 19 hours. In case of late arrival, please inform us to organise your arrival. The entrance to the apartment is from 2 pm while the departure is until 11am., but some services are only available at the following timetables:
* Money exchange from 08:00 - 18:30 (please show passports for exchange Travellers Checks)
* Rent the air conditioning from 9:00 – 18:00 (the air conditioning on rooms will be operating 24 hours)
* Mini-golf clubs from 8:00-20:00.
* Sauna from 8:00 - 19:00 (it is necessary to book and pay it in advance)
* Safety deposit box, TV, pool towels, baby pushchairs and hairdryers 24 hours.
* Rent a car from 8:00-20:00 (delivery and collection service at the hotel and garage included)
* It is also possible to buy tickets with discount for several theme parks (Aqualand, Palmitos Park, Sioux City,), to make reservations for different island tours (see brochure enclosed) as well as boat trips from Puerto Rico and Puerto Mogán (Dolphin & Whales Trip, the Yellow Submarine ...). Please, do not hesitate to ask for any information or brochures at the front desk.
* To get in contact with the reception dial 9.
We kindly remind you to leave your apartment before 11 noon on your departure day. It will not be possible to confirm any late check outs until the day of departure (between 9:00 am -11:00 am)
If the hotel is fully booked or your apartment has been reserved, you can book the courtesy shower room and store your luggage in the reception-luggage room. Please, ask at the reception one day before departure.
Cleaning of the facilities:
The cleaning procedure in Mirador del Atlantico is very strict regarding COVID-19.All the rooms get desinfected with cleaning products certified by the ministry of health of the government of Spain, at the departure of each guest.
The daily cleaning of the rooms will be done once the guests are out of them. If the guest don´t want to leave the room during the time of cleaning, the Mirador del Atlantico staff will just change towels.
The common areas will be cleaned few times during the day.
The restaurant is cleaned by qualifaied staff with cleaning products certified after every use.
Extra towels (pool, room or gym) will be collected at the reception properly packaged.
Out side of the facilities:
In Gran Canaria is mandatory to use the mask in the comercial areas and the public transports (taxi, bus, boat,…). Please carry a mask with you any time you go out. If you don´t have, you can get one surgical mask at the reception of the Mirador del Atlantico for 1€/unit.
The hotel requires the collaboration of everyone during their holiday with us, in order to try to minimize as much as possible any damage caused by COVID-19.
In case of disorder in the room, cleaning will NOT be carried out, since there is a minimum of order and hygiene required by the client, so that the worker can carry out his work as safely and orderly as possible.
2. COVID Info
- FOLLOW THE SIGNS OF THE FLOOR
- HAND DISINFECTION
-KEEP 1.5 METERS DISTANCE TO OTHER PEOPLE
MANDATORY USE OF MASK IF THERE ARE SYMPTOMS AND WAIT IN THE APARTMENT FOR THE DOCTOR.
IN CASE OF SYMPTOMATOLOGY
THE GUEST MUST REMAIN IN THE ROOM AND THE CLINIC LAS PALMERAS DOCTOR WILL BE CALLED. IN CASE OF QUARANTINE MEASURES WILL BE TAKEN BY THE HOTEL MANAGEMENT.
INDIVIDUAL USE (OR BELONGING TO THE SAME GROUP)
-KEEP 1.5 METERS DISTANCE TO OTHER PEOPLE
-HAMMOCKS FUMIGATED BY THE LIFEGUARD EVERY DAY AND AFTER EACH USE.
-THE GUESTS ARE NOT REQUIRED TO USE MASKS WITHIN THE COMPLEX (CAN BE PURCHASED IN RECEPTION 1 EURO / UNIT)
THE USE OF MASKS IS MANDATORY FOR ALL THE STAFF OF THE HOTEL.
POOL AND RESTAURANT BAR:
- KEEP 1.5 METERS DISTANCE TO OTHER PEOPLE
-CONSULT ANY INFORMATION TO STAFF. THE FOOD CANNOT BE TOUCHED BY THE GUESTS. STAFF WILL SERVE FOOD.
3 All Inclusive Info:
FOODS & DRINKS
Buffet Restaurant Timetables
- Breakfast Buffet: 08:00 – 10:30
- Lunch Buffet: 13:00 – 15:00
- Dinner Buffet: 18:30 – 21:00
- Depending on occupancy levels, the hotel could offer a snack menu instead of a buffet for lunch.
- Arrivals after 21:00 will not receive the All Inclusive package for that day due to facilities closing. However, you will be entitled to the All Inclusive package until the time of your departure (your check out time will remain at 12:00 midday).
- Snacks: 15:00 – 18:00 ( Sandwichs, pizza, fruits, coffee and tea)
- The pool bar is open from 11:00 – 24:00, but "all inclusive" drinks can be ordered until 23:00.
In case of bad weather conditions, the music bar located on the first floor of Block A will be open instead of the pool bar.
- In the pool bar will serve the following drinks: mineral water dispenser, juice dispenser, soft drinks dispenser, coffee, tea, draught beer, house wine, local driNks and cocktails.
- In the lunch and dinner buffet will serve the following drinks: mineral water dispenser, draught beer, house wine and soft drinks dispenser.
- The local drinks included are:
1. Vodka, gin, rum, honey rum, brandy and whisky.
2. Liqueurs = peach, apple, banana, hazel or coconut.
3. House Bailey and Sangria.
4. Lime juice, grenadine and blackcurrant.
5. “All inclusive” cocktails.
“All inclusive” ice cream.
- There are additional charges for drinks not included in the All-Inclusive package, which must be paid directly at the bar or restaurant.
- It is possible to order mineral water in reception (a bottle of 1.5 liters per apartment).
*RULES “ALL INLCUSIVE”
- All customers with "all inclusive" must wear a bracelet identifying, personal and nontransferable. If your bracelet is damaged, please change it at the reception.
- The customer may only consume one drink and one portion of food at a time. We do not allow collection of several food or drinks, or to invite other person with or without “all included”.
- Foods and drinks All-Inclusive can only be consumed in the restaurant or pool bar area.
In no circumstance, food or drink can be taken to rooms or outside of premises, only in the areas specified.
It is only possible to order a breakfast or a lunch package if you are going to go out for the whole day. You need to order the package at the reception desk one day before between 08:00-17:00 (it will be provided in plastic bags in the restaurant, just show your booking receipt to the waiter).
- According to Spanish law, not allowed to serve alcohol to people less than 18 years. The hotel management also reserves the right not to serve alcohol to drunk customers.
- Daily activities (games, competitions ...)
- Professional shows or night activities 7 days a week (*)
(*)Note: Depending on occupancy levels, the hotel may cancell some shows and activities.
* SERVICES EXCLUDED:
- Medical service.
- Safe, air conditioning and television.
- Billiards, slot machines and vending.
- Mini-golf and sauna.
- Room Service.